🔄 Refund & Replacement Policy

At DesiSwad Foods, we take immense pride in crafting authentic, fresh, and high-quality traditional snacks. Since our products are food items prepared without artificial preservatives, they are perishable. Because of this, we have tailored our Refund and Replacement policy to prioritize food safety while ensuring your complete satisfaction.

1. Replacement & Return Window

Due to the perishable nature of homemade foods, products are **eligible for replacement, not return**.

2. Eligible Circumstances for Replacement

We will gladly issue a free replacement or store credit under the following circumstances:

• Quality Issues: Uncharacteristic taste, stale products, or signs of spoilage prior to the designated expiry date (assuming proper storage guidelines were followed).
• Transit Damage: Severely crushed packaging, broken seals, or spilled contents upon delivery.
• Incorrect Items: Receipt of products that do not match the items listed in your order confirmation.
• Missing Items: Packages delivered with items missing from the packed list.

3. How to Submit a Replacement Request

To submit a request, please follow our automated submission process:

• Go to your **My Orders** section (or use the link in your order confirmation email).
• Select the order and click on **Request Return / Replacement**.
• Choose the specific item(s) you wish to replace.
• Provide a description of the issue and upload **clear photographic or video evidence** of the damaged packaging, quality defect, or incorrect items.
• Submit the request. Our Quality Assurance team will review and respond within **24 to 48 hours**.

Alternatively, if you face any issues with the automated system, you can contact our support team at desiswadfoods@evertrusttrading.com or message us on WhatsApp at **+91 9640497340** with your Order ID and photo proofs.

4. Refund Credit Timeline

If a replacement is approved but the item is currently out of stock, or if you request a refund instead of a replacement:

• The refund will be initiated immediately upon approval.
• It will be credited back to your **original payment method** (credit card, debit card, UPI, or net banking) via our payment gateway partner, Razorpay.
• Refunds typically reflect in your account within **5 to 7 business days**, depending on your financial institution's processing cycle.
• For Cash on Delivery (COD) orders, our support team will contact you to collect bank account details or a UPI ID to transfer the refund electronically.

5. Non-Eligible Items and Exceptions

We cannot issue replacements or refunds under the following conditions:

• Incorrect shipping address provided during checkout, leading to delivery delays or failure.
• Refusal to accept delivery of the shipment without reasonable cause.
• Snacks stored improperly after delivery (e.g., exposed to direct sunlight, humidity, or pests).
• Minor differences in shape, size, or color, as all our snacks are individually handmade.